Support

We’re a small team and we read every message.

Before you write

• Connection problems? See the troubleshooting table.
• Tax or profit numbers look off? Check the notes at the top of the report tab and your COGS values.

What to include

• The Google account email you use with the add-on (to look up your licence).
• What you clicked and the message shown, plus the last lines of the sync log in the sidebar.
• Never send your Shopify client secret or screenshots showing it.

Billing

Manage or cancel your subscription from the add-on: Settings → Manage subscription. Billing questions: email us from the address on your Stripe receipt.

Data deletion and privacy requests

See the Privacy Policy. Email us from your account address with the subject “Delete my data”.